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Recently, I noticed some weird behavior on grid buttons in the Unified Interface client. It was working properly on legacy UI, but the button now disappears whenever I select one…

Dynamics 365 Field Service provides several ways to schedule and assign work to be done to technicians. This can be manual, suggestive, semi-automatic or fully automatic. Manual scheduling Firstly you…

The requirement One of our customers asked us to develop an integration between their Dynamics 365 CRM and the PIM (Product Information Management) they use to manage their products. This…

Power Automate logo

In a previous post we explained how the out-of-box automatic or manual geocoding for Field Service works. Unfortunately this is not available for one of the (potentially) key tables of…

Globe with pinpoints

Automatic geo-what? Within Dynamics 365 Field Service there is a possibility to (automatically) geocode Accounts, Work Orders and/or User records. These geocodes are pretty important within the Field Service module.…

Pencil with eraser

That’s easy! Clearing a field within Dynamics 365 with some JavaScript is not a big deal. We just call formContext.getAttribute(attributename).setValue(null), save the record, and the job is done. But unfortunately…

The problem A client recently reported that they were experiencing random issues with the process that is responsible for automatically creating a Document Location and SharePoint folder when an account…

Recently I received the following requirement from a customer. “Could you please create a view that lists all active contacts that received a survey invitation but did not yet answer…

Dynamics 365 contacts and emails

A client recently reported that they had a lot of ‘bad contacts’ in their CRM system. They complained about contact records with only the email address filled in that seemed…

Dynamics 365 App for Outlook

We’ve recently come across an issue where the Dynamics 365 App for Outlook would freeze and stay stuck in the ‘Loading’ screen. It took us a while to figure out…